Best Support System is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by paypal. It has easy installer so you don’t need any programming skill. We will keep update reqularly and it has auto update feature.
Features Summery
- Easy Web Installer: Easy to use step by step installer wizard will let you install get your service up and running within minutes. Requires no programming skills.
- Remote Server Login (Single sign on – SSO): It’s a special and unique feature. If you have any existing service with lot of existing user. And you want to use that service’s login in this application, then you can do that easily in this app.
- Web Chat:
Live web chat feature added. You client can contact with your agent using live chat. You can set easily everyting - Knowledge Base : All site are full of knowledge article. If any visitor missed any knowledge then it will suggest always on ticket opening. So it reduces ticket volume.
- Email to Ticket (Email Piping): Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.
- User feedback:Feedbacks are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provided their detailed feedback.It’s a unique feature of this application.
- Proactive Search:Easy to use search – smart search engine can find relevant articles even with spelling mistakes
- Timezone Control: It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’t timezone time.
- Highly Secured: Uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block. You can also manally block any ip or release any ip.
- Category-wise Custom Fields: You can set category wise custome field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for indivisual category. You can add envato purchase key verification input box as well.
- Social Network Integration : It has Envato , Google,Facebook, Twitter,LinkedIn, GitHub and Yahoo user’s login module. You can choose all of any. It has a nice control panel for social network integration.
- Customized Payment : It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
